Shipping policy

Shipping & Delivery Policy

At Minito World, we work hard to make sure your little one's favorite outfits reach you safely and on time.

Delivery Area

We currently deliver only within Karachi, Pakistan. We do not ship to other cities or internationally at this time. If you place an order with a delivery address outside Karachi, we will contact you to cancel the order.

Payment - Cash on Delivery (COD) Only

All orders are payable via Cash on Delivery (COD). Payment in cash is collected by our delivery rider at the time of delivery. We do not accept online payments at this time.

Please have the exact order amount ready at the time of delivery where possible.

Order Processing

●        All orders are processed within 1-4 business days of confirmation.

●        Orders placed on weekends or public holidays will be processed on the next business day.

●        During sales or peak seasons, processing times may be slightly longer.

After you place an order, our team will contact you by phone or WhatsApp to confirm the order and delivery address before it is dispatched.

Delivery Time

Estimated delivery time within Karachi: 1-4 business days from order confirmation.

Delivery times are estimates only and may vary due to traffic, weather, rider availability, or other unforeseen circumstances.

Delivery Charges

Delivery charges Rs. 250/- within Karachi are Rs. 250/- per order, or free above Rs. 5,000/-.

Any applicable delivery charge will be clearly shown at checkout or communicated to you at order confirmation.

Order Confirmation & Updates

Once your order is confirmed, our rider will contact you by phone before delivery to coordinate timing. We do not currently offer online tracking, as deliveries are handled directly by our own riders within Karachi.

Delivery Attempt

Please ensure that your delivery address and phone number are correct and complete before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address or contact details.

If no one is available to receive the package at the time of delivery, our rider will attempt to contact you to reschedule. Repeated unavailability or refusal to accept a confirmed order may result in the order being cancelled, and we reserve the right to require advance confirmation for future orders.

Delayed or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order details. We will work to locate your order and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the package and items. We will review the issue and provide an appropriate solution in line with our Refund/Exchange Policy at minitoworld.com.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us at minitoworld@gmail.com or +92 331 4433833. We are always happy to help.